Premium digital concierge
Your AI digital hotel concierge,
available 24/7
Offer an enhanced guest experience in your hotel with a premium AI concierge that knows your property and your guests perfectly, delivering personalized answers to every request — before, during and after their stay.
Dooria interacts autonomously with your guests on WhatsApp, in their native language, freeing up valuable time for your teams.
Premium Hospitality Intelligence
Why now
Hospitality is changing fast — your teams shouldn't pay the price
Four powerful trends are reshaping guest relations in hospitality. Together they demand a new service standard — and a new toolkit.
Responsiveness & personalization
Guests expect an instant, personalized answer in their language — at any time of day or night.
Instant messaging everywhere
WhatsApp and instant messaging are becoming the #1 channel for in-stay guest relations.
Lasting HR pressure
Recruitment is hard, turnover is high: teams must do more with less.
Operations going digital
Hotels are accelerating the integration of their tools (PMS, CRM, internal communication).
Key figures
Three numbers that capture the current pressure
Tight recruitment, high responsiveness expectations, shift to messaging: the premium hospitality playing field has changed.
vacant positions in French hospitality & food service in 2025 — double the pre-Covid level.
Source: UMIH / Pôle Emploi
of travelers expect a reply from their hotel in under an hour.
Source: Guest messaging studies 2024-2025
of European travelers prefer WhatsApp over email or phone during their stay.
Source: Skift Research, 2024
The Dooria solution
Three pillars for an enhanced guest relationship
Dooria isn't a chatbot. It's a digital concierge built for premium hospitality, covering the entire conversational journey — from the first message to operational steering.
Enable 24/7 interactions
A digital concierge always available on WhatsApp, multilingual, replying with the tone of your property.
Streamline request handling
Automatic task creation, routing to the right team, guest follow-up: nothing falls through the cracks.
Leverage & enrich your guest base
Every conversation enriches the guest profile. Preferences, history, profiles — actionable before, during and after the stay.
Guest experience
An exceptional multilingual
Dooria addresses every guest in their language, with the tone and elegance of a palace concierge.
- Automatic language detection
- Personalization based on guest profile (VIP, family, business, leisure)
- Restaurant, activity and transport recommendations
- Weather, directions, events
- Room service, housekeeping, maintenance, concierge
- Full guest data confidentiality
From guest request to resolution, in seconds
The guest writes to you
Your guest sends a message on WhatsApp, in their language, any time of day.
Dooria understands and replies
Dooria's intelligence analyzes the request, consults your knowledge bases and responds with relevance.
Your team is notified
Requests that need action are instantly forwarded to the right service via your internal communication tool.
The team acts, the guest is informed
With one tap, your team takes ownership of the request. The guest is automatically kept informed.
Everything is tracked
Every interaction, every request, every resolution is logged in your back-office.
Back-office
Steer your hotel in real time
Dooria is more than a conversational assistant. It's a true operational management tool for your leadership and teams.
Request monitoring
Status, volume and resolution time of guest requests, in real time.
Details & conversations
The detail of each request and the history of exchanges, by guest and by channel.
In-stay guest profiles
Today's arrivals and departures, enriched profiles of guests currently on property.
Everything your hotel needs
Benefits & results
Measurable, from the very first weeks
Dooria isn't an innovation project: it's an operational tool whose impact shows up in your guest and team KPIs.
An enhanced guest experience
Before, during and after the stay: a single, available point of contact who knows the guest and their history with the hotel.
Time given back to teams
No more repetitive questions. Your staff focuses on welcoming, bespoke service, and moments that matter.
Additional revenue
Room service upsell, late check-out, local experiences, F&B: Dooria recommends at the right time, in the right language.
Average request acknowledgement time
Daily time given back to front-desk teams
Additional revenue per room / month
Average lift in guest satisfaction score
Orders of magnitude observed on pilot deployments — vary depending on hotel size and level of integration.
Client testimonials
What the Victoria Palace teams say
« Dooria took our guest relations to the next level. Replies are immediate, personalized, and our satisfaction scores have clearly improved over the first months. »
« The tool recommends the right services at the right time. Late check-out, F&B, local experiences: we clearly see the impact on additional revenue per room. »
« The teams have gained several hours per day. Repetitive requests are absorbed, complex cases are escalated to the right service with full context. »
requests handled
average acknowledgement time
conversations
Results observed during the pilot period
Simple pricing, proportional to your hotel
No surprises. A transparent price that scales with the size of your property.
Monthly price
For a hotel with 80 rooms
that's €3 per room per month
Minimum fee: €99/month — 12-month commitment
Integrations & deployment
Dooria fits into your ecosystem
Connect Dooria to your existing tools for a smooth, unified experience. Fast, secure, turnkey deployment.
Guest messaging
WhatsApp Business, SMS, webapp
Internal communication & collaboration
Slack, Microsoft Teams, or any team communication tool
PMS (Property Management System)
Mews, Opera, Protel, Medialog, Thaïs, Misterbooking, Resalys, and other market PMS
Hotel CRM
LoungeUp, Experience Hotel, Cendyn, Revinate, Salesforce Hospitality, D-Edge, and other CRMs
Knowledge base & internal tools
Elium, Notion, Confluence, Google Drive, or any internal documentation base.
A fast, secure, integrated deployment
No heavy IT project. Dooria installs into your existing ecosystem and delivers from day one.
Connected to your hotel IT
PMS, CRM, knowledge base, internal communication — Dooria fits into your existing stack.
Open to external APIs
Weather, transport, restaurants, ticketing: Dooria orchestrates the right sources for context-rich answers.
Deployment in 5 to 15 days
Configuration, integrations, team training. You're up and running in under three weeks.
Secure data & GDPR
European hosting, encryption, GDPR compliance. Your guests' privacy is non-negotiable.
Your tool isn't in the list? Contact us — Dooria adapts to your ecosystem.
Let's talk about your project
Request a personalized 30-minute demo or ask us your questions. We get back to you within 24 hours.